Welcome to Episode 37 of our podcast, Courageous Conversations, hosted by Leanne Pilkington.
In this episode, we hear from Sarah Bell, CFO, Co-Founder of Aire Software, and RiTA’s Mum. Sarah talks about how she entered the real estate space, how it led to working with AI and robots, the importance of practising radical accountability, Aire’s multi-stage hiring process, handling vulnerability and criticism and how we can achieve better personal connections and push for a human revolution.
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01:45 – Sarah’s entry into real estate; starting in research and analyst roles.
03:00 – AI and computer predictions; about RiTA and its use within real estate
04:00 – the decision to leave and sell Brad Bell Real Estate; the readiness for a new challenge
05:00 – Radical accountability; The Advantage Book
07:00 – Radical accountability can’t exist without honest, trust and vulnerability.
08:00 – Treating the team as a leadership body to engage them in radical accountability
09:00 – The multi-stage hiring process; including catching up over a casual drink
10:30 – The key values that Aire bases their hiring process on
13:30 – The challenge of vulnerability and accepting criticism and feedback.
14:30 – Entitlement to an informed opinion vs just an opinion
17:00 – It’s not so much about the results, the spreadsheets, etc…sometimes it comes down to a community of care and constant encouragement
18:00 – Sarah’s definition of what she sees as ‘the human revolution’.
21:00 – “[RiTA is] not just finding people to call. It’s finding them a ‘because’ as well.” Making the human connection and customer experience meaningful through AI.
24:00 – AU and NZ customers demand the highest level of customer experience in the world according to a recent Adobe study.
24:20 – Social media is like a 24-hour cocktail party…it’s always on.
26:30 – “Communities of care”
27:45 – “Service with an earnest intent is just caring.”
28:00 – Sarah’s tips for courageous conversations